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FAQs
FAQs
Frequently Asked Questions
Find quick answers about HG / HeyGlow products, orders, delivery, payments and customer care.
How can you help?
Our team can help with product guidance, order support, collaborations and salon or retail enquiries. Call or WhatsApp 7000142277.
What is a return policy?
If you receive a damaged or wrong product, contact customer care with your order details and photos. Eligible returns follow our refund policy.
What payment methods do you accept?
We accept UPI, debit/credit cards, net banking and Cash on Delivery on eligible orders and serviceable PIN codes.
Are the products genuine?
Products purchased through our official website are supplied under Forever Young Skincare India and its brands HG / HeyGlow and ART’ERA Cosmetics.
Fast Delivery
Orders are processed quickly and delivered safely across India within 3–7 working days.
24/7 Support
Need help with your order or product? Our support team is ready to assist you at 7000142277.
Trusted experience
Thousands of customers trust HG / HeyGlow for quality skincare and reliable service.
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Products & Authenticity
HG / Heyglow products are available through our official website and authorised sales channels.
ART’ERA Cosmetics products are available through our official website and authorised sales channels.
Products purchased through our official website are supplied under Forever Young Skincare India and its respective brands.
Orders & Delivery
Orders are usually delivered within 3–7 working days depending on your location.
Yes, COD is available on eligible orders and serviceable PIN codes.
We accept UPI, debit/credit cards, net banking and Cash on Delivery (COD) on eligible orders.
Tracking details are shared on WhatsApp and email after dispatch, wherever tracking is available.
Contact our customer care team at 7000142277 with your order details and supporting photographs/videos.
Orders can generally be cancelled before dispatch. Once dispatched, cancellation may not be possible.
Contact
Call or WhatsApp us at 7000142277.
heyglowindia@gmail.com
arteracosmetics.official@gmail.com