Return & Refund Policy

Last updated: August 2026

We want you to have a smooth shopping experience with HG / HeyGlow. Because our products are personal-care and cosmetic items, returns and refunds follow the rules below.

When Returns Are Accepted

Returns are accepted only in cases such as:

Product received damaged
Wrong product received
Product missing from the order
Manufacturing or packaging defect

How to Raise a Request

Contact customer care as soon as possible after delivery (preferably within 48 hours) with:

Order number
Clear photographs or videos of the package and product
A short description of the issue

Phone / WhatsApp: 7000142277
Email: heyglowindia@gmail.com

Eligibility

Products that have been opened, used or altered may not be eligible for return unless the issue relates to a manufacturing defect. We may request the unused portion or packaging for verification before approving a replacement or refund.

Refunds & Replacements

Once a request is approved, we will offer a replacement (subject to stock) or a refund through the applicable payment method. Approved refunds are processed within the timeline communicated by our team after approval. Bank or UPI settlement times may vary.

Non-Returnable Situations

Change of mind after delivery (for opened personal-care products)
Products damaged due to misuse or improper storage after delivery
Requests raised without order details or supporting photos when reasonably required

Contact

Forever Young Skincare India — heyglowindia@gmail.com | 7000142277