Shipping Policy

Last updated: August 2026

We aim to process and dispatch confirmed HG / HeyGlow orders as quickly as possible across India.

Order Processing

Orders are processed after successful payment confirmation (prepaid) or order confirmation (COD, where applicable).
You will receive order and shipping updates on the contact details provided at checkout.
Estimated delivery time is shown at checkout wherever available and may vary by destination.

Delivery Timelines

Delivery timelines depend on your PIN code, courier partner and order volume.
Typical delivery windows for most serviceable locations in India are communicated during checkout or in shipping confirmation.
Delays may occur due to weather, logistics disruptions, public holidays or circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, are displayed at checkout before you place the order.
Flat shipping charge of ₹40 applies on eligible orders across India (shown at checkout).
Promotional free-shipping offers, if any, will be stated clearly on the storefront or at checkout.

No Return Policy

HG / HeyGlow follows a strict no-return and no-exchange policy on all products.

All products are personal-care and cosmetic items and are non-returnable and non-exchangeable once the order is placed.
We do not accept returns for change of mind, unused products, or after delivery.
Please review product details, ingredients and quantity carefully before placing an order.

Address Accuracy

Please provide a complete and accurate shipping address and a reachable phone number. Incomplete or incorrect details may delay delivery or cause the shipment to be returned.

Cash on Delivery

Cash on Delivery (COD) is available on eligible orders and serviceable PIN codes. COD availability may vary depending on location, order value and logistics partner.

Online Payment / Pay Now

Prepaid orders can be paid online via UPI, credit/debit cards, net banking and other enabled gateways at checkout.

Contact

For shipping help: heyglowindia@gmail.com | Phone: 7000142277